Swift Connect Travel Privacy Policy

Last Updated: September 2025

Swift Connect Travel (“Swift Connect,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain personal information when you interact with us, whether through our website, by phone or email, or as part of our travel services to Ghana, West Africa.

By using our services, you agree to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Travelers, prospective travelers, and group organizers who book or inquire about trips with Swift Connect Travel.

• Our websites, booking forms, payment portals, customer support systems, and communication channels.

• Interactions before, during, and after your trip, including marketing, surveys, or photo/video materials you may consent to share.

This Policy does not apply to third-party websites, apps, or services that you may access independently (e.g., directly booking with an airline or hotel).

2. Personal Information We Collect

We may collect the following categories of personal information:

• Identity & Contact Data: name, address, phone, email, date of birth, nationality, emergency contacts.

• Government & Travel Documents: passport details, visa information, travel history, flight confirmations.

• Booking & Service Data: itinerary details, accommodations, excursions, rooming preferences, dietary or accessibility needs.

• Health & Safety Data (special category): medical conditions, allergies, mobility information voluntarily shared for safe travel.

• Payment Data: billing address, payment confirmation (processed securely via third-party providers; we do not store full card numbers).

• Communications Data: emails, text messages, call records, survey responses, customer service notes.

• Technical Data: IP address, device/browser type, cookies, geolocation (if enabled), and browsing patterns on our website.

• Marketing & Media Data: preferences, consents, testimonials, photos/videos shared or captured with permission.

3. How We Use Your Information

We process your personal information to:

• Deliver Services: arrange flights, hotels, in-country transportation, excursions, guides, meals, and missionary outreach programs.

• Customer Support: respond to questions, modify bookings, provide travel updates, and manage emergencies.

• Legal & Safety Obligations: comply with immigration laws, security requirements, tax, and regulatory reporting.

• Marketing & Personalization: send travel updates, promotions, and content tailored to your interests (with your consent).

• Improvement & Analytics: analyze usage trends, customer satisfaction, and service quality.

• Fraud & Risk Management: detect and prevent unauthorized or unlawful activity.

4. How We Share Your Information

We only share your personal information when necessary, including with:

• Travel Suppliers: airlines, hotels, excursion operators, ground transport providers.

• Government Authorities: for visa processing, customs, border control, or safety/security purposes.

• Payment Processors & Banks: to complete bookings, process refunds, and prevent fraud.

• Vendors & IT Providers: website hosting, email, SMS, and booking platform providers under data-processing agreements.

• Insurance & Emergency Services: where necessary to safeguard health or safety.

• Legal/Regulatory Bodies: when required by law, court order, or to protect rights and safety.

We do not sell your personal information.

5. International Data Transfers

Since we operate in Ghana and serve customers worldwide:

• Data may be transferred from your country of residence to Ghana and stored on secure systems.

• When transfers occur outside your home country, we implement safeguards (e.g., encryption, contractual protections, and secure vendors).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core site functions and booking flows.

• Improve site performance and measure usage.

• With your consent, deliver personalized marketing or retargeting ads.

You can adjust cookie preferences in your browser or via our cookie banner where available.

7. Data Retention

We retain personal information only as long as necessary:

• Travel records: typically 5–7 years after trip completion (for legal, tax, and claims).

• Communications: 2–3 years after last interaction.

• Marketing: until you opt out, plus a suppression period to respect your choice.

• Health/special needs data: only as long as required to support your trip safely.

8. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.

• Restrict or object to processing (e.g., marketing).

• Withdraw consent at any time.

• Request portability (transfer of data in a structured format).

• Lodge a complaint with a supervisory authority (for example, the Data Protection Commission of Ghana under Act 843, or your local authority).

To exercise rights, contact us at swiftconnecttravelsgh@gmail.com.

9. Children’s Privacy

Our services are intended for adults but may be booked for minors traveling with a parent/guardian. We do not knowingly collect personal data directly from children under 13 (or 16 in some jurisdictions) without parental consent.

10. Security Measures

We use administrative, technical, and physical safeguards such as:

• Encrypted data transmission, firewalls, and secure hosting.

• Access controls and staff training.

• Vendor due diligence and contractual protections.

While no system is 100% secure, we act diligently to minimize risks.

11. Marketing & Communications

• Transactional Communications: booking confirmations, itinerary updates, urgent travel alerts.

• Marketing Communications: newsletters, promotions, updates (sent with consent or as permitted by law).

• Opt-Out: You may unsubscribe or text STOP to opt out of SMS; essential travel updates will still be sent.

12. Jurisdiction-Specific Disclosures

• Ghana: We comply with the Data Protection Act, 2012 (Act 843), including registration and safeguards for data processing.

• United States: State-specific rights (e.g., California, Virginia) apply where relevant (access, delete, opt-out of sale/sharing — though we do not sell data).

• EU/UK: We comply with GDPR/UK GDPR principles for data transfer, consent, rights, and safeguards.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date, and material changes will be communicated where legally required.

14. Contact Us

Swift Connect Travel
📧 Email: swiftconnecttravelsgh@gmail.com
📞 U.S. Phone: +1 (757) 606-7901
📞 Ghana Phone: +233 54 655 1421